Refund policy

Returns

At Better Built, we want you to be completely satisfied with your purchase.

If you are not happy with your order, you may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging where possible.
• Include proof of purchase.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used or damaged after delivery.
• Products returned without prior contact.
• Gift cards (if applicable).

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or card provider to process the refund.

Damaged or Incorrect Items

If your item arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

Where possible, include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We'll work with you to arrange a replacement or refund where appropriate.

Return Shipping

If the return is due to a damaged, defective or incorrect item, Better Built will cover the return shipping costs where applicable.

For all other returns, customers are responsible for return postage unless otherwise required by law.

Need Help?

If you have any questions about your return, please contact us and we'll be happy to help.