Shipping policy

Shipping Information

Thank you for shopping with Better Built.

We are committed to delivering your order as quickly and securely as possible.

Processing Time

Orders are processed within 1–3 business days after payment has been received.

Delivery Time

Estimated UK delivery is 5–10 business days.

Delivery times may vary during busy periods, public holidays, or due to circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you'll receive an email with tracking details (where available).

Please allow up to 48 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing the correct delivery address at checkout.

Better Built cannot be held responsible for orders delayed or lost due to incorrect shipping information.

Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 7 days of delivery with your order number and photos (where applicable), and we'll work to resolve the issue as quickly as possible.